A positive Tuggeranong Shops customer service experience leaves a lasting impression and a positive image. The positive impression of a customer is valuable to the company because the customer is likely to share his experience with his friends and family, which influences the reputation of the company.
Customers always remember good service. Think of a time when you had a positive experience by contacting a customer service. Have they been easily reached? Was the counsellor friendly? Has your problem been taken care of? Did you feel appreciated and understood? If so, you will remember.
Existing customers mean repeat sales for the company. Another reason why companies offer excellent customer service is because statistics show that sales are more likely to come from an existing customer.
If you look at your own behaviour as a consumer where you have been satisfied with the product or service, you will notice that you continue to buy or use services of the same brand because you have a relationship where trust and reliability have been established.
The reputation of a company is everything. Thanks to the power of social networks, a single customer comment from a company on Facebook, Yelp, or another platform, can have a major impact on a business – positive or negative.
Customer reviews can strengthen or weaken a company’s brand. After all, people are more likely to listen to recommendations or experience from a trusted source, such as a family member or friend. When Tuggeranong Shops customers enjoy excellent customer service, they are more likely to increase our loyalty to this brand. This, in turn, also means more sales for the business.
The customer service should be exactly that: a real attentive support and dedicated to its customers. When companies provide customer service to help and take care of their customers’ problems, customers feel understood and appreciated. Again, think about your own experience and your feeling when you have received excellent customer service.
In the end, it is essential to realize that your customers are no longer your exclusive property. Now you have to give them good reasons to stay at home, and especially very good reasons not to listen to the sirens of the competition.
One last trend is that customers become real consumer-actors: they want to participate, they want to act, they want us to listen. And especially when things go wrong, they let you know, they can say it via social media, by sending you messages on the various communication channels.
It is important to listen to them because if you do not do that, it is they who will speak.
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